Customer Experiences
We would rather show you nothing than something fake.
This page is where customer feedback will go. Right now it holds placeholder text, clearly marked, because we are not willing to invent reviews to fill a gap.
Testimonials
Your words belong here.
We only publish feedback from customers who’ve actually used us and said yes to sharing it. Until then, the cards below are labelled samples. Used us already? Mention it in the notes field next time you get in touch; we’d love to hear how it went.
I needed dollars for a work trip to Houston and didn’t want a wallet full of $100 bills that nobody would take. I asked for mostly $20s and a stack of $1s for tips, and that’s what I got.
Sample Customer
Sample customer feedback
Honestly, I was nervous about not seeing a rate on the website. But they came back with the rate and the total before I paid a penny, so I knew exactly where I stood
Sample Customer
Sample customer feedback
Filling in the request took me about two minutes. Someone got back to me, we sorted the details, and that was it. No account, no card details upfront.
Sample Customer
Sample customer feedback
I had a question before I committed, so I put it in the notes box. The reply answered it properly instead of pointing me to a FAQ.
Sample Customer
Sample customer feedback
We were heading to Spain as a family and wanted small notes for cafés and taxis. Being able to say ‘mostly €10s and €20s, please’ made a real difference.
Sample Customer
Sample customer feedback
I needed pounds for a visit to London and wanted Bank of England notes, not ones I’d have trouble spending. They confirmed exactly what I’d get before anything was paid.
Sample Customer
Sample customer feedback
The Questions We Ask
What we will ask customers.
Request Process
Was the form clear? Did anything slow you down or make you hesitate before submitting?
Currency Selection
Did you get the denominations you asked for, and did the mix work once you were actually using it?
Communication
Was the rate explained clearly before you paid? Did the reply answer everything, or did you have to chase?
Overall Experience
Would you use us again, and what would you tell someone who was weighing us up?
Get Started
Need physical currency?
Tell us what you need and submit a currency request for our team to review.
FAQs
Questions first?
Find answers about currencies, rates, denominations and the request process.